Shipping & Handling

We ship worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely. We also offer free flat-rate shipping on all our products to most destinations.

Order Successful

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 48 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 48 hours.

Shipping Time

Shipping

Our partners with major international shipping companies to offer different methods.

To the clients which from EU Member States，Jettrox EU warehouse will be coming soon. And now all orders will be shipped directly from China via DPD express,which includes all tax. And total delivery time is around 2-3 weeks. The tracking number only be updated once parcel arrives in Germany.

Please kindly note Switzerland and Romania can only chose UPS/DHL/FEDEX for shipping from China ,that means you need to pay tax.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Delivered

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Tax

Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.

Contact Us

If any issues during the shipping time or after receiving the item, please feel free to contact us, our customer service representatives will offer you a satisfying solution.